Panel Customization
Configure roles for support workflows
Role configuration controls which staff can see tickets, who gets mentioned when a ticket opens, and whether roles are assigned automatically.
Role settings
- Set the support team role that should see ticket channels.
- Enable mention on open when staff should be alerted immediately.
- Use automatic role assignment only when the workflow requires it.
Topics covered
- Discord ticket staff roles
- Support role permissions
- Mention staff on ticket open
- Automatic role assignment